I booked this tour the day before through email communication with Ayumi and online on their website after all my questions were answered. The next morning we met Take, who was punctual and super friendly. He drive us to Waitomo for our BWR labyrinth experience (amazing but need to find a way to get better pictures). He filled us in on NZ info along the way and local landmarks. He checked us into BWR and waited for us during our entire experience. Afterwards he drove us home as we dozed off. We entertained the idea of going to the Waitomo caves but sounds like Riakuri Cave guided tour is the only way to take your own camera. I told Take they need more advertisement in English since their main demographic are Japanese tourists. We were alone on our tour but I think they are excellent and charge a fair price compared their competitors.